Just as I finished checking my voicemail, he called back again at 10:25AM CST!
Here's an approximate transcript - I was making notes as fast as I could, so this isn't verbatim.
Lexmark: Hi Brahm, I'm following up on that last message that I left you. I walked down to Product Engineering and talked to them about your yellow dots issue. I thought it was toner splash (or something like that? -B) but it turns out, you were correct about the counterfeit security function.
Brahm: So they're printed on purpose. Is there any way to disable the function?
L: No, the government won't let us disable it, like I said, it's a counterfeit security issue. Usually you cannot even see the dots unless you change the toner cartridge or use a high-resolution scanner.
B: In one of my letters, I asked about replacement printers. Does Lexmark make any color lasers that do not have the forensic tracking dots?
L: No. The government won't let us change it, it's the law.
B: Do you know which law?
L: (this question was kind of deflected in conversation - B)
B: I live in Canada. Does this US Government law apply here?
L: You are going to have to call Lexmark Canada's customer care line about that. Let me grab their number (pause)... 1-800-539-6275. Be sure to select the "Canada" option.
B: Thanks.. what should I do about the photoconductor units you shipped me? I can ship them back if you'd like.
L: No, you can keep them. Those are on us.
B: Thanks for all of your help.
My Lexmark rep was actually pretty helpful. I know his name but I don't think it's entirely appropriate to release it.
Holy smokes! Today was exciting! Today's learnings:
- ALL Lexmark color lasers use forensic tracking dot technology.
- Lexmark offers no options for printer exchange if you have an issue with the dots (to be fair, I am sure printers can be returned for refund within a certain timeframe).
- There is some sort of American law that mandates forensic tracking dot technology and there is nothing average consumers can do to "opt out".
- It is unknown whether or not this is legal in Canada.